We guarantee all of our products for a specific amount of time. If you are unhappy with the scent or the product you have received, please get in contact with us to arrange a replacement or refund.
All orders which have standard shipping selected, are posted via Australia Post. As a result, we are not liable for any incorrectly entered address, mail theft, damage or loss.
If you have selected tracked postage, we are able to guarantee the delivery of your items, and will replace them if they are undelivered.
All delivery addresses are exported and printed electronically. While we try to ensure all addresses include street numbers and names, this is sometimes not noticed. If you have entered your details incorrectly, please get in contact with us as soon possible. We are unable to take responsibility for orders which have been shipped with incorrect or incomplete address attached.