Refund Policy

We guarantee all of our products for a specific amount of time. If you are unhappy with the scent or the product you have received, please get in contact with us to arrange a replacement or refund. 


All orders which have standard shipping selected, are posted via Australia Post. As a result, we are not liable for any incorrectly entered address, mail theft, damage or loss. 


If you have selected tracked postage, we are able to guarantee the delivery of your items, and will replace them if they are undelivered.


All delivery addresses are exported and printed electronically. While we try to ensure all addresses include street numbers and names, this is sometimes not noticed. If you have entered your details incorrectly, please get in contact with us as soon possible. We are unable to take responsibility for orders which have been shipped with incorrect or incomplete address attached.

Collapsible content

Where is my order?

We aim to send all orders out within 2 business days after the order is placed, and are sent directly from our warehouse in Sydney via Australia Post standard service. The majority of orders will be delivered within 5-10 business days of dispatch, some however can take up to a maximum 15 business days. We really appreciate your patience with this, unfortunately it's completely out of our control!

I never received a shipping confirmation?

Our system automatically sends shipping confirmations to the email address and phone number details entered at checkout. Please check promotional and spam folders for this confirmation email before enquiring with the team.

I never received tracking details?

We only provide tracking details to customers who pay for it at checkout. If you haven't received tracking details, that is because you selected standard postage at checkout and unfortunately we will be unable to provide you with updates. This allows us to offer a cheap (and often free) postage option to our customers to keep costs low!

Standard or Tracked postage?

For larger orders we recommend tracked postage, as this is the only way to ensure your order is delivered (or replaced if it is proven lost). As we're sure you can understand, we cannot be held liable for orders that have been lost by Australia Post.

Where should I put my Freshie?

To get the most out of your Freshie, it should be hung from the rear vision mirror of your car - this also ensures your dash is not damaged by the Freshie. If this is not suitable for you, then place your Freshies on a hook located near the handles on the roof. The air freshener itself should not come in contact with any part of your car for a prolonged period as this could cause damage.

How long do Freshies last?

Our hanging air fresheners tend to last between 7-14 days. This can depend on where the air freshener is placed, the cleanliness of your car, and the exposure it receives to air (so keep those windows up!)

How do I get in touch?

To submit a query, simply go to "Contact Us" and enter your message into the message box. This is the quickest way to receive a response and to ensure your message doesn't end up in our spam folder! NOTE: we do not monitor messages on social media accounts.

SUBSCRIPTION: Changing items

If you are unhappy with the items you're receiving in your monthly subscription, or if you have any preferences on designs you would like in future months, please get in touch with us via the message box on the "Contact Us" page and we'll put a note on your account. Please provide as much detail as possible in your message (i.e. which items you don't like, or which items you'd like to receive next month, or the month after).

SUBSCRIPTION: Changing your details

If you're on mobile, simply click on the 3 horizontal lines in the top left hand side of the screen, then select "Account" - you will then be able to login to our portal using the details you entered at checkout. If you're on desktop, click on the "Account" menu item in the top right hand side of the screen (underneath the shopping trolley). 

SUBSCRIPTION: How do I cancel?

If you are unable to login to the Freshies customer portal and cancel your subscription, please get in touch with us via the message box on the "Contact Us" page and we'll be happy to action this for you! Please note, we will require at least 5 days notice in advance of your next renewal for this to be actioned.