FREE SHIPPING ON ALL ORDERS $10 AND OVER 🚚

Questions?

  • Q: When will I receive my order?
  • A: All orders are sent out within 2 business days after the order is placed, and are sent directly from our warehouse in Sydney via Australia Post standard service. The majority of orders will be delivered within 5-10 business days of dispatch, however due to the impact of COVID-19 on the Australia Post network, we have seen some deliveries taking up to 20 business days. We really appreciate your patience with this, unfortunately it's completely out of our control!

    • Q: I never received a shipping confirmation?
    • A: Our system automatically sends shipping confirmations to the email address and phone number details entered at checkout. Please check promotional and spam folders for this confirmation email before enquiring with the team.

    • Q: I never received tracking details?
    • A: We only provide tracking details to customers who pay for it at checkout. If you haven't received tracking details, that is because you selected standard postage at checkout and unfortunately we will be unable to provide you with updates. This allows us to offer free postage on all orders of 2 or more, and keep the price of our air fresheners low for our customers!

     

    • Q: How do I change details relating to my subscription?
    • A: If you're on mobile, simply click on the 3 horizontal lines in the top left hand side of the screen, then select "Account" - you will then be able to login to our portal using the details you entered at checkout. If you're on desktop, click on the "Account" menu item in the top right hand side of the screen (underneath the shopping trolley). 

    • Q: How do I cancel my subscription?
    • A: If you are unable to login to the Freshies portal and cancel your subscription, please get in touch with us via the message box on the "Contact Us" page and we'll be happy to action this for you! Please note, we will require at least 5 days notice in advance of your next renewal for this to be actioned.

     

    • Q: How do I change the items I'm receiving in my subscription?
    • A: If you are unhappy with the items you're receiving in your monthly subscription, or if you have any preferences on designs you would like in future months, please get in touch with us via the message box on the "Contact Us" page and we'll put a note on your account. Please provide as much detail as possible in your message (i.e. which items you don't like, or which items you'd like to receive next month, or the month after).

     

    • Q: What is the best way to get in contact with the Freshies team?
    • A: We only respond to messages sent to our email address. To submit a query, simply go to "Contact Us" and enter your message into the message box. This is definitely the quickest way to receive a response and to ensure your message doesn't end up in our spam folder!

     

      • Q: Where should I place my Freshie?
      • A: To get the most out of your Freshie, it should be hung from the rear vision mirror of your car. If this is not suitable for you, then place your Freshies on a hook located near the handles on the roof. The air freshener itself should not come in contact with any part of your car for a prolonged period as this could cause damage.

        • Q: How long do Freshies last?
        • A: Our hanging air fresheners tend to last between 7-14 days. This can depend on where the air freshener is placed, the cleanliness of your car, and the exposure it receives to air (so keep those windows up!)

          • Q: I have been charged additional postage upon collection?
          • A: This is an issue we have raised with Australia Post and they have acknowledged this is a mistake on their behalf in most instances. Please send us evidence of the additional charge to info@freshiesau.com.au and we will process a refund for the fee.